Company Overview: 8x8, Inc.

Business Description

8x8, Inc. is a global provider of integrated customer experience and business communications solutions. The company's core platform, Platform for CX™, unifies contact center, business communications, and communication APIs into a single, AI-powered, cloud-native system. This platform enables seamless, data-driven, multi-channel interactions with customers and employees, helping organizations eliminate silos, improve operational efficiency, and turn interactions into actionable insights.

Key Offerings

• Platform for CX™: Combines CCaaS (Contact Center as a Service), UCaaS (Unified Communications as a Service), and CPaaS (Communications Platform as a Service), supported by an AI-driven Customer Interaction Data Platform.
• Solutions:
  • 8x8 Work: UCaaS enabling voice, video, chat, and messaging for collaboration.
  • 8x8 Contact Center: Omnichannel customer engagement platform with AI-driven analytics and performance tools.
  • 8x8 Engage: Extends digital engagement tools to non-traditional customer-facing employees (sales, field service, finance).
  • Communications APIs: Embedding voice, SMS, rich messaging, and social channels into digital experiences.
  • Microsoft Teams integrations: Providing telephony and customer engagement directly within Microsoft Teams.

Customer Base & Geographic Reach

• Over 55,000 customers worldwide.
• Customers are located in over 160 countries.
• The customer base is diverse, including small businesses, mid-market, enterprise, and public sector organizations.
• No single customer accounts for 10% or more of revenue.

Employees

• As of March 31, 2025:
  • 1,942 full-time employees globally.
  • 67% are located outside the United States.
• Workforce includes sales, customer support, engineering, and professional services teams.

Revenue & Financials

• Total Service Revenue (FY 2025): $692.9 million (decreased by 1.1% from FY 2024).
• Total Revenue (FY 2025): $715.1 million (including other revenue).
• Gross Profit (FY 2025): $120.1 million, representing ~67.8% of total revenue.
• Operating Income: Approximately $15.2 million for the year ended March 31, 2025.
• Net Loss: $5.4 million for FY 2025.
• Cash and Cash Equivalents (as of March 31, 2025): $88.1 million.
• Market Value of Voting Stock (as of September 30, 2024): Approximately $159.8 million.
• Shares Outstanding (as of May 12, 2025): 134,479,292 shares.

Business Strategy & Market Focus

• Focused on mid-market, small/mid-sized enterprises, and public sector organizations, especially those with 500-10,000 employees.
• Uses a diversified go-to-market strategy including direct sales, technology solutions distributors, VARs (Value-Added Resellers), and strategic technology partners.
• Leverages global carrier partnerships, third-party deployment service providers, and an ecosystem of deep platform integrations.

Location & Infrastructure

• Principal offices and main operations in Campbell, California.
• Additional international offices and operations in the UK, Romania, Ireland, Canada, Portugal, Singapore, and the Philippines.
• Utilizes data centers and cloud infrastructure providers such as Amazon Web Services for global service delivery.

Revenue Model

• Recurring subscriptions on a per-user basis.
• Usage-based revenue from telephony minutes and platform interactions.
• Professional services and hardware sales (e.g., IP phones).

Key Focus Areas

• Accelerate innovation through AI and automation.
• Expand internationally, especially in Asia-Pacific.
• Grow mid-market and enterprise customer segments.
• Enhance platform capabilities with new features, integrations, and AI-powered tools.
• Focus on operational efficiency, sales growth, and customer retention.

This summary provides specific details on 8x8's operations, customer base, workforce, revenue, and strategic focus based solely on the provided document.