Company Overview: Agilysys, Inc.

Business Focus

• Industry: Hospitality software solutions
• Operations: Provides cloud-native SaaS and on-premise technology solutions for hospitality venues globally.
• Target Customers: Hotels, resorts, casinos, cruise lines, corporate foodservice, restaurants, universities, stadiums, healthcare facilities, and lifestyle communities.

Software Solutions

• Core Solutions:

  • Point-of-Sale (POS): Hardware and software for transaction processing, supporting traditional and mobile devices.
  • Property Management System (PMS): Including cloud-native (Stay PMS), Versa PMS, LMS (large, complex operations), and integrated systems for multi-property chains.
  • Inventory & Procurement: Solutions like Eatec® (web-enabled inventory, purchasing, recipe management including catering and nutrition) and Stratton Warren System for procurement.
  • Payment Processing:
    • Agilysys Pay: Enterprise-grade payment gateway supporting contactless payments, EMV, wallets like Apple Pay, Google Pay, Alipay, WeChat.
    • eCash & Gift Cards: Digital cash and gift card management.
  • Analytics: Agilysys Analyze for business intelligence derived from POS and PMS data.
  • Professional Services: Implementation, integration, customization, and training.

• Experience & Engagement Solutions:

  • Digital ordering (IG OnDemand), self-checkout (IG KDS AI-powered kiosks, self-order and pay options), digital menus, contactless menus (QR code scans), mobile apps for check-in/out, digital keys, booking engines, and guest apps.

• Industry Specific Solutions:

  • Food & Beverage Ecosystem: Designed to support omni-channel ordering, back-of-house management, and beverage service. Includes solutions like InfoGenesis POS, kiosks, and mobile POS devices.
  • Hospitality & Leisure (H&L):
    • Property management for large and small facilities.
    • Experience enhancers such as booking engines, self-service check-in/out, spa, golf, retail, and event sales.
  • Resort & Event Management: Reservations for venues, restaurants, cabanas, and associated revenue management.
  • Loyalty & Marketing: Customer preferences, targeted promotions, and marketing automation.

• Inventory & Procurement Ecosystem:

  • Eatec® for purchasing, inventory, recipes, forecasting, and nutrition modules.
  • Integration with procurement systems and supplier management.

• Additional Offerings:

  • Cybersecurity & data protection solutions, including secure payments, document management with DataMagine.
  • Membership management for loyalty programs.

Geographic Presence

• Headquarters: Alpharetta, Georgia.
• Global Operations: North America, Europe, Middle East, Asia-Pacific, India.
• Employees: Approximately 2,200 as of March 31, 2025.
  • Location Breakdown:
    • India: ~68%
    • North America: ~28%
    • Asia-Pacific: ~3%
    • EMEA: ~1%

Financial Highlights (Fiscal Year Ended March 31, 2025)

• Total Revenue: $275.6 million
  • Products: $41.3 million (decreased from $49.1 million in 2024)
  • Subscription & Maintenance: $170.1 million (increased from $138.1 million in 2024)
  • Professional Services: $64.2 million (increased from $50.3 million in 2024)
• Net Income: $23.2 million
• Operating Income: $22.6 million (8.2% margin)
• Market Capitalization: Approximately $2.38 billion as of September 30, 2024
• Shares Outstanding: 28,017,312 as of May 16, 2025

Strategic Objectives

• Increase revenue from subscription, support, and professional services.
• Focus on product innovation, international expansion, and operational efficiency.
• Enhance customer experience and retention via integrated solutions.
• Grow through acquisitions, such as the recent $145.8 million acquisition of Book4Time in August 2024.
• Maintain a competitive position with a comprehensive portfolio tailored for the hospitality industry.

Summary

Agilysys is a leading provider of hospitality software solutions, delivering integrated POS, PMS, inventory, procurement, payments, analytics, and experience-enhancing technologies to over 962 customers worldwide, including major hotel brands, casinos, resorts, and healthcare institutions. It emphasizes customer-centric services, innovative cloud solutions, and strategic growth to drive revenue and shareholder value.