Amazon.com, Inc.

Company scope

Amazon.com, Inc. and its subsidiaries.

Mission and guiding principles

Amazon strives to be Earth’s most customer-centric company. The company is guided by four principles:

• Customer obsession — prioritizing customers over competitors
• Passion for invention
• Commitment to operational excellence
• Long-term thinking

Business segments

Amazon reports and manages operations through three segments:

• North America
• International
• Amazon Web Services (AWS)

Primary customers and stakeholders

Amazon serves a wide range of customers and partners, including:

• Consumers
• Sellers
• Developers
• Enterprises
• Content creators
• Advertisers
• Employees

Documentation context

This summary is based on the Annual Report on Form 10-K; the filing contains forward-looking statements and risk factors as of the filing date.