Charter Communications

Company at a glance

• Leading broadband connectivity company delivering Spectrum-branded services to about 58 million homes and businesses across 41 states.
• Evolved from cable TV to streaming, offering a converged experience with broadband, WiFi, and mobile.
• 100% U.S.-based employees.

Core products and services

• Spectrum Internet: speeds up to 1 Gbps across the footprint; multi-gigabit speeds available in portions of the footprint.
• Advanced WiFi: managed WiFi service that optimizes home networks and includes enhanced security and privacy.
• Spectrum Mobile: 5G-enabled plans, no contracts, taxes and fees included in the price; available to new and existing Spectrum Internet customers.
• Video offerings: programming affiliations that support ad-supported, ad-free, and a la carte options; ad-supported versions are integrated into bundled packages.
• Xumo Stream Boxes (Xumo) included as part of the entertainment lineup.

Pricing, packaging, and customer commitments

• Brand platform: Life Unlimited™, focusing on the fiber-powered network and simplified pricing.
• Pricing strategy emphasizes lower promotional and persistent bundled pricing to drive growth.
• Customer commitments:
  • Reliable connectivity with goals of near-continuous uptime and prompt issue resolution
  • Transparent, simple pricing and timely service updates
  • Continuous service improvement based on customer feedback

Network evolution and technology roadmap

• Plan to deliver symmetrical and multi-gig speeds across the footprint to meet current and future demand.
• Network upgrades include:
  • Expansion from 1.2 GHz to 1.8 GHz
  • High-split upstream to improve upstream speeds
  • Distributed Access Architecture (DAA)
  • DOCSIS 4.0 technology
• Upgrade program expected to be largely completed by the end of 2027.
• Faster speeds will be supported across Spectrum Mobile and Advanced WiFi to provide seamless, ultra-fast converged connectivity in bundles.

Expansion and rural growth

• Since January 2022, approximately $7.7 billion invested in a subsidized rural construction initiative.
• About 1.3 million passings activated as part of rural footprint expansion.
• Rural investments extend service to unserved and underserved areas, enabling fixed Internet, WiFi, and mobile offerings in new states and regions.
• Investments include building new construction teams and equipment to achieve long-term infrastructure returns and scale efficiencies.

Corporate structure and contact

• Principal offices: 400 Washington Blvd., Stamford, Connecticut 06902
• Contact phone: (203) 905-7801
• Investor relations: ir.charter.com
• Charter is a holding company (CCO Holdings) whose principal assets consist of equity interests in its operating subsidiaries. It is a direct subsidiary of CCH I Holdings, LLC, which is an indirect subsidiary of Charter Communications, Charter Communications Holdings, LLC, and Spectrum Management Holding Company, LLC.

Key numbers

• Customers served: about 58 million homes and businesses across 41 states.
• Rural expansion spend: approximately $7.7 billion since January 2022.
• Rural passings activated: approximately 1.3 million.