Manhattan Associates, Inc.

Business overview

Manhattan Associates develops, sells, deploys, services, and maintains cloud-based software to manage supply chains, inventory, and omnichannel operations for retailers, wholesalers, manufacturers, logistics providers, and other organizations. Its Manhattan Active solutions are delivered as subscription-based software as a service (SaaS) with a versionless architecture, quarterly updates across a single codebase, and AI-driven insights with zero-downtime updates.

The company focuses on three core areas:

• Supply Chain Execution: Warehouse Management (WMS), Transportation Management (TMS), labor and slotting optimization, and related execution capabilities.
• Omnichannel Commerce: Unified Order Management, Store Inventory & Fulfillment, Point of Sale (POS), and Customer Engagement, including digital self-service and AI-enabled agent assistance in later offerings.
• Supply Chain Planning: Demand forecasting, replenishment, allocation, and real-time integration with execution and store systems.

Products and platform

• Manhattan Active Platform: Cloud-native, versionless platform built on Google Cloud Platform. It supports extensibility of data models, UI, and core logic, with quarterly enhancements delivered via Manhattan ProActive (included with subscriptions).
• Manhattan Active WM / MAWM: Cloud-based warehouse management with embedded labor management and slotting optimization, optimized for direct-to-consumer and high-volume fulfillment; updated quarterly and hosted on Google Cloud.
• Transportation and logistics: Manhattan Active TMS and Manhattan Carrier for carrier optimization and hours-of-service management. SCALE, a logistics execution suite, is built on Microsoft Azure and is available in both on-premise and cloud configurations.
• Omnichannel offerings: Manhattan Active Omni covers Order Management, Store Inventory & Fulfillment, POS, Customer Engagement, and AI-enabled Maven for customer service, plus digital self-service capabilities.
• Planning: Manhattan Active Supply Chain Planning unifies demand forecasting, replenishment, and allocation and connects planning to execution systems (WMS, TMS, Order Management, Store Operations).
• Open architecture: Designed to interoperate with other software providers and legacy systems, with open interfaces and the ability to modify data models and UI through Manhattan ProActive.
• AI initiatives: Integration of generative and agentic AI across execution, planning, and commerce applications, including Manhattan Active Agents and the Manhattan Agent Foundry to enable customers to build autonomous agents.

Services and support

• Professional Services: Deployment, data migration, training, and ongoing optimization.
• Hardware resale: RFID readers, printers, and scanning devices sold as a convenience; hardware is typically purchased after customer order and Manhattan does not hold inventory.
• Maintenance and support: Software upgrades and 24/7 customer support.

Customers and revenue mix

• The top five customers accounted for 10% of total revenue in 2025, 12% in 2024, and 11% in 2023.
• No single customer accounted for more than 10% of total revenue in 2025, 2024, or 2023.
• The majority of cloud subscription and software license revenue is generated through direct sales.

Employees and global footprint

• Approximately 4,370 employees worldwide as of December 31, 2025.
• Approximately 2,600 employees in international operations as of December 31, 2025.
• Offices and operations in multiple countries, including Australia, Chile, China, France, Germany, India, Italy, Japan, the Netherlands, Singapore, Spain, the United Kingdom, and the United States, plus representatives and reseller partnerships in regions such as Mexico, Latin America, Eastern Europe, the Middle East, Africa, and Asia.

Segments and international focus

• Reports three geographic segments: North and Latin America (the Americas), Europe, Middle East and Africa (EMEA), and Asia Pacific (APAC).
• Note 8 to the Consolidated Financial Statements provides additional segment detail.

Business strategy

• Expand international presence through strategic alliances and indirect sales channels (resellers, marketing partners, third-party logistics providers).
• Pursue acquisitions or investments in complementary businesses and maintain a strong direct sales force supported by partner ecosystems.
• Continue product development and expand AI capabilities, including Agent Foundry, while extending platform functionality across omnichannel, execution, and planning.
• Emphasize brand development, customer success, and ongoing innovation via a platform-based approach to reduce integration risk and deliver cross-application benefits.

Data centers, hosting, and international considerations

• Cloud solutions rely on third-party data centers and hosting facilities, with associated operational and cost considerations.
• Global development presence includes a large development center in Bangalore, India. International operations expose the company to currency fluctuations and international tax and regulatory considerations.

Risk and governance

• Discloses risk factors covering dependency on cloud subscriptions and professional services, data center and cybersecurity risks, AI-related regulatory and operational risks, competition, international operations, intellectual property, litigation, and macroeconomic factors.
• Item 1C describes a cyber risk governance framework with board oversight and a cross-functional cyber risk program.

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