Ooma, Inc. provides cloud-based communication solutions for businesses and residential consumers, including VoIP, UCaaS platforms, POTS replacements, and residential home phone services, primarily in North America.

# Company Summary: Ooma, Inc.

## Business Overview
- **Core Focus:** Provides communications services and related technologies for both business and residential customers through SaaS (Software-as-a-Service) and unified communications platforms.
- **Primary Markets:** U.S. and Canada, with limited international offerings.
- **Service Elements:** Multi-tenant cloud service, on-premise devices, desktop and mobile applications, calling platforms.

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## Business Solutions and Products

### Ooma Business
- **Services Offered:**
  - Cloud-based multi-user communication systems
  - Features like messaging, virtual attendants, video conferencing
  - IT/enterprise solutions such as Ooma Office, Ooma Enterprise, AirDial, 2600Hz (CPaaS/CCaaS), OnSIP
  - Fixed wireless internet via Ooma Connect
- **Customer Base:**
  - As of January 31, 2025:
    - **Core users:** 1,234,000 total
    - Breakdown: Approximately 41% are business users, 59% residential
- **Revenue:**
  - Total revenue for fiscal 2025: **$256.9 million** (up 8% YoY)
  - Subscription & services revenue: **$238.6 million** (up 8%)
  - Product & other revenue: **$18.2 million** (up 20%)
- **Key Features of Solutions:**
  - Variants of plans for Ooma Office (Essentials, Pro, Pro Plus)
  - Meeting software, call recording, analytics, integration with major platforms
  - AirDial for POTS replacement
  - UCaaS platforms with API support, call center capabilities
  - Direct routing for Microsoft Teams

### Ooma Residential
- **Services Provided:**
  - High-definition voice with PureVoice technology
  - Home phone solutions: Ooma Telo (home device and number transfer), Telo Air (Wi-Fi connected), LTE (battery backup)
  - Mobile app Talkatone: free calls/texts within US/Canada via Wi-Fi or data
  - Premium features: call blocking, international calling, voicemail transcription
- **Customer Base:**
  - Household and individual users in the U.S. and Canada
  - Total users as of January 31, 2025: **1,234,000**
- **Revenue:** Not specified separately for residential, but significant portion of overall revenue

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## Employees & Contractors
- Total as of January 31, 2025: **1,186** (primarily in U.S., Philippines, Canada)
- No employees are part of a union

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## Revenue & Financial Highlights (Fiscal Year 2025)
- **Total Revenue:** **$256.9 million** (up 8% YoY)
- **Net Loss (GAAP):** **$6.9 million** (improved from $0.8 million loss in 2024)
- **Non-GAAP Net Income:** **$18.0 million** (up from $15.4 million)
- **Adjusted EBITDA:** **$23.3 million** (9% of revenue)
- **Cash & Equivalents:** **$17.9 million** (up from $17.5 million in 2024)
- **Debt:** No outstanding debt as of January 31, 2025

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## Market & Growth:
- **Customer Retention:** Net dollar subscription retention rate approximately 98-99% over recent years
- **Market Position:** Competes with established telecom providers and cloud-based services; growth driven by customer expansion, new product features, and acquisitions like 2600Hz and OnSIP.

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**Summary:**  
Ooma, Inc. provides cloud-based communication solutions for businesses of all sizes and residential consumers, with notable solutions including VoIP phone systems, UCaaS platforms, POTS replacements, and residential home phone services. It has over 1.2 million active core users and generated $256.9 million in revenue in FY2025, with a net loss of $6.9 million but positive cash flow from operations. The company employs approximately 1,186 people across North America and the Philippines, and continues to expand its offerings and user base primarily in North America.

Ooma, Inc. provides advanced communication services and technologies for both business and residential customers, focusing on ease of use, affordability, and high-quality features.

# Ooma Overview

## Business Overview
Ooma, Inc. is a provider of communications services and technologies aimed at delivering unique features, ease of use, and affordability to both business and residential customers. The company operates under a Software-as-a-Service (SaaS) and unified communications model, offering advanced voice and collaboration features that enhance efficiency for businesses of all sizes, as well as high-definition voice quality and advanced functionalities for residential users.

### Customer Base
- **Core Users:** As of January 31, 2024, Ooma had a total of **1,243,000 core users**, which includes both Ooma Business and Ooma Residential customers.
  
### Revenue
- **Total Revenue:** Ooma experienced strong revenue growth, reporting total revenue of:
  - **$236.7 million** in fiscal 2024
  - **$216.2 million** in fiscal 2023
  - **$192.3 million** in fiscal 2022

### Employees
- As of January 31, 2024, Ooma employed **1,221 employees and contractors**, primarily located in the United States, Philippines, and Canada.

## Service Offerings

### Ooma Business
Ooma Business focuses on providing simple and cost-effective communication services to businesses of all sizes through various solutions, including:

- **Ooma Office:** A cloud-based communications system for small and medium-sized businesses.
    - Offered in three service plans: 
      - **Essentials**: Includes basic phone features.
      - **Pro**: Adds video conferencing, call recording, and CRM integrations.
      - **Pro Plus**: Offers advanced tools for managing calls and customer interactions.

- **Ooma Enterprise:** A scalable unified communications solution for organizations of all sizes, offering call center capabilities, API support, and integrated tools to enhance communication strategy.

- **Ooma AirDial:** A solution designed to replace legacy copper-wire analog phone services, catering to businesses relying on POTS lines.

### Ooma Residential
Ooma provides residential customers with services such as:

- **Ooma Telo:** A communications device offering high-definition voice quality with available plans for unlimited calling within the U.S. and international calling at low rates. 
- **Additional Features:** Options for call blocking, voicemail transcription, and integration with mobile apps.

## Competitive Advantage
Ooma differentiates itself by:
- Offering a combination of high-quality communications services at competitive prices.
- Focusing on customer satisfaction, retention, and loyalty, which is evidenced by top rankings from PC Mag and Consumer Reports.
- Leveraging a multi-tenant cloud service, desktop and mobile applications, and a robust on-premise and endpoint device infrastructure.

## Growth Potential
Ooma aims to expand its offerings into new connected services and adjacent markets, capitalizing on its established customer base and competitive technology platforms.

In summary, Ooma is an evolving communications solutions provider with varied offerings for both residential and business customers. Through continued innovation and customer service excellence, the company seeks to maintain growth and expand its market reach.

OOMA INC

10-K / April 1, 2025

10-K / April 2, 2024

10-K / April 1, 2025

Company Summary: Ooma, Inc.

Business Overview

Business Solutions and Products

Ooma Business

Ooma Residential

Employees & Contractors

Revenue & Financial Highlights (Fiscal Year 2025)

Market & Growth: