PETMED EXPRESS INC

PetMed Express, Inc.

What the company does

• Direct-to-consumer online pet health and wellness retailer and licensed online pharmacy serving dogs, cats, and horses.
• Sells prescription and generic medications, compounded prescriptions, OTC health and wellness products, prescription and non-prescription pet foods, treats, and a broad range of pet supplies.
• Operates two licensed pharmacies in Lynbrook, New York and Delray Beach, Florida, each staffed with licensed pharmacists and a 50-state licensed Pharmacist-in-Charge.
• Acquired PetCareRx, Inc. in April 2023, expanding from a prescription focus to a broader catalog of Rx and non-Rx foods and supplies.
• Sells through a multichannel platform: owned e-commerce sites (PetMeds.com and PetCareRx.com), mobile apps (iOS and Android), customer contact centers, and a pet health content site (pethealthmd.com).

Operations and regulatory framework

• Pharmacy operations are licensed in all 50 states; accredited by NABP and LegitScript; DEA-registered for controlled substances.
• All prescriptions are patient-specific, prescribed by licensed veterinarians, and verified by licensed pharmacists before dispensing.
• Sources products from a diverse network of manufacturers and domestic distributors, with emphasis on direct manufacturer relationships for supply transparency and inventory allocation.
• National distribution via third-party carriers; extensive compliance and regulatory programs support order-to-shipment quality control.

Customer base and growth metrics

• More than 1.9 million customers purchased from the company over the last three fiscal years, including customers acquired through the PetCareRx acquisition.
• New customers: ~266,000 in fiscal 2026 and ~351,000 in fiscal 2025.
• Approximately 50% of customers reside in Florida, California, Texas, New York, North Carolina, Pennsylvania, Virginia, and Georgia.
• As of March 31, 2026, the company employed 189 full-time employees; the workforce is largely remote/hybrid with essential on-site roles at the Delray Beach headquarters and distribution center.
• Average order value: about $98 in fiscal 2026 and $97 in fiscal 2025.
• AutoShip and membership program accounted for approximately 62.6% of sales in the fourth quarter ended March 31, 2026.

Products, services, and strategic initiatives

• Core products include prescription medications, generics, OTC health and wellness products, vitamins and supplements, veterinary prescription diets and non-prescription foods, and a wide assortment of pet supplies.
• Private-label offerings include joint enhancers, Vitachews, shampoos, and flea/tick prevention products.
• Services and programs encompass holistic wellness services, telemedicine partnerships, employer-provided pet benefits (PetSynergy Group’s PetAssure program), and loyalty/membership initiatives under development.
• Marketing and customer engagement are centralized in a unified marketing and merchandising organization with focus on personalized product recommendations, cross-selling/upselling, and improving customer lifetime value. Efforts include expanding AutoShip for prescription compliance and growing loyalty programs and content/education via pethealthmd.com.
• B2B growth includes white-label solutions and pharmacy-as-a-service offerings that allow partners to use PetMed’s pharmacy infrastructure, fulfillment, and digital experience; targeted partnerships with veterinarians and clinics support integrated pharmacy fulfillment.

Distribution and channels

• Primary channels:
  1. E-commerce sites (PetMeds.com and PetCareRx.com) featuring AutoShip, “ask-the-vet,” VetLive, live chat, refill reminders, and a local veterinarian finder.
  2. Toll-free customer contact center staffed with pet health specialists for product inquiries and prescription processing.
  3. PetAssure broker network for employer-based pet health benefits.
• Ongoing platform modernization and integration aim to deliver a seamless omnichannel experience across web, mobile, and customer service touchpoints.

Geography and facilities

• Facilities in Lynbrook, New York (Northeast warehouse) and Delray Beach, Florida (corporate headquarters and primary operations).
• National distribution is supported by third-party carriers, with compliance and quality control applied throughout the fulfillment process.